Privacy Statement

1. Who we are

VantagePoint Networks is the company that created and supplies Susan — an AI-powered legal practice management platform for UK law firms. We operate this marketing website to let firms learn about the product and request a demonstration.

Website: vpnetworks.co.uk
Email: info@vpnetworks.co.uk

If you are a law firm using Susan, your firm is responsible for the personal data of your own clients held within the software. Susan runs entirely on your own hardware — VantagePoint Networks never receives or processes your client data.

2. What information we collect

We only collect information you choose to provide. The main way we collect data is through the demo booking form on this website, which asks for:

• Your full name
• Firm name
• Work email address
• Phone number (optional)
• Firm size
• Any specific interests or questions you choose to share

We do not use tracking cookies, advertising pixels, or third-party analytics on this website. No personal data is collected passively from visitors.

3. How we use your information

We use the information you submit solely to:

• Arrange and conduct a product demonstration with you
• Answer any questions about Susan and its suitability for your firm
• Follow up after a demo if you have requested more information

We will not send you unsolicited marketing emails. We will not share your information with third parties for marketing purposes.

4. How we handle your information

We use the contact details you submit solely to respond to your demo request. We act on the basis of legitimate interests — you have reached out to ask about our product — and the consent you give when you submit the form. We will not add you to mailing lists or pass your details to third parties.

5. How long we keep your data

We retain demo enquiry data for up to 12 months from the date of submission. If you become a customer of Susan, your contact details will be retained for the duration of your subscription and for a reasonable period thereafter in accordance with our legal obligations.

You can ask us to delete your information at any time by emailing info@vpnetworks.co.uk.

6. Your rights under UK GDPR

You have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — ask us to correct inaccurate information
• Erasure — request that we delete your data
• Restriction — ask us to limit how we use your data
• Objection — object to processing based on legitimate interests
• Portability — request a machine-readable copy of your data

To exercise any of these rights, contact us at info@vpnetworks.co.uk. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data has been mishandled.

7. Susan the product — your client data

This privacy statement covers the Susan marketing website only. It does not cover how your firm's client data is handled within the Susan software product itself.

Susan runs entirely on hardware you own, inside your office. Your client data never passes through VantagePoint Networks' systems. See our Security page for the full technical and compliance detail.

8. Changes to this statement

We may update this privacy statement from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.

9. Contact

For any privacy-related questions, contact VantagePoint Networks:

Email: info@vpnetworks.co.uk
Website: vpnetworks.co.uk