Susan talks to email, calendar, phone, storage, and AI providers via open standards. No bespoke vendor APIs. No mandatory ecosystem.
Connect via standard IMAP for inbox sync, SMTP for outgoing. Works with every Outlook account — personal or business.
IMAP + SMTP with app password. All Gmail accounts and Google Workspace tenants supported.
Any IMAP/SMTP-compatible provider. Settings exposed in Account > IMAP and Settings > Communications.
Susan exposes per-user ICS feeds you can subscribe to from Outlook, Apple Calendar, Google Calendar, or any standards-compliant client.
Recurring events use the standard iCalendar recurrence rule format. Susan-created events sync correctly to every major calendar app.
Configure with Account SID, Auth Token, and a Twilio number. Susan answers incoming calls with an AI-voiced greeting, transcribes voicemail, summarises intent, and creates a follow-up task on the matter.
OAuth-based encrypted backup destination. Daily/weekly/monthly schedule with configurable retention.
OAuth-based encrypted backup destination. Backups are AES-256-GCM encrypted before leaving your machine.
Any S3-compatible endpoint (AWS S3, Backblaze B2, Wasabi, MinIO). Bring your own bucket and credentials.
Default backup destination — backups land in a Docker volume on your own machine. Browseable from the Settings > Backup page.
Llama 3.2 3B by default. Runs locally — no internet required. Switchable to any model in the Ollama library (Llama, Mistral, Qwen, Phi, Gemma).
Bring-your-own API key. PII redaction applied before requests are sent. Useful for the most demanding drafting tasks.
Bring-your-own API key. Same redaction pipeline. Switch between providers in settings without restarting.
Fast hosted inference of Llama 3.3 70B. Bring-your-own API key. Lower cost than Claude/GPT-4o for high-volume drafting.
OpenAI Whisper running locally for dictation transcription. No audio leaves your firm.
Generate and read PDFs, Word documents, Excel spreadsheets. Standard format support — no proprietary formats.
Susan ships with n8n for the AI module workflows. n8n is also exposed at localhost:5678 if you want to add custom automations.
Inbound webhooks for intake forms, e-signature callbacks, and Twilio voice events.