Founding pilot — closed

The founding pilot
is full.

All six founding pilot places are taken. Susan is now running in production at six UK law firms. If you'd like to see Susan working for your practice, book a demo.

Book a demo →
All six founding places are taken. The founding pilot is closed to new applications. Susan is now running in production at six UK firms.

What the founding cohort received

  • A substantial discount for the pilot period in exchange for feedback
  • Full Susan stack — every feature, no limits
  • Direct line to the founders by email and WhatsApp
  • Custom installation help, included
  • Bug fixes and feature requests prioritised
  • A locked-in rate for the following 12 months on continuing

What they gave in return

  • A short check-in call once a fortnight
  • Honest written feedback on what's working and what isn't
  • Permission to quote them anonymously in case studies during the pilot
  • Permission to use their firm's name + a one-paragraph reference at the end (only if satisfied — opt-out at any time)
  • Genuine use of the product — not just install and walk away

Who the founding pilot was for

  • UK law firms with 1–25 fee-earners
  • Firms coming from Clio, LEAP, Quill, Osprey, Actionstep, or paper
  • Firms for whom data sovereignty and SRA compliance matter
  • Firms with someone IT-literate enough to run a Docker installer (or happy to let us help)
  • Firms willing to give honest, structured feedback every two weeks

How the founding pilot ran

01

Discovery call (30 min)

We talk through your firm, your existing setup, your hardware, and whether Susan is genuinely a fit. If it's not, we'll tell you — no pressure to proceed.

02

Install + onboarding (week 1)

We help you install Susan on your hardware or a UK VPS. You configure your firm details, branding, team, and import any existing contacts/matters. Half-day on-site or remote (your choice).

03

Bedding-in (weeks 2–8)

Run real matters through Susan. Time recording, billing, AI drafting, client portal — everything live. Fortnightly check-ins on what's working. Anything broken gets fixed within days, not months.

04

Quarterly review (month 3)

Structured review: what's saving time, what's costing time, what's missing. We ship the priority improvements before month 4.

05

Wrap-up (month 6)

Final feedback session. Firms that continue keep their locked-in rate for another 12 months. Firms that don't keep their data and walk away — no notice period, no claw-back.

The founding pilot is full — but you can still see Susan

Susan is now running in production at six UK firms. Book a 30-minute demo and we'll show you exactly how it fits your practice.

Book a demo →